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Terms and Conditions

Using or purchasing goods from our website means that you agree to the Terms and Conditions set out below. When placing an order with Morpheus Glass, you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer. All prices are shown in British Pound Sterling and include all taxes applicable to the UK mainland.

Retail Terms and Conditions

Trade Terms and Conditions

Free delivery to the UK mainland. For Northern Ireland, Scilly isles, Channel Isles and Scottish Highlands and Islands supplementary charges may apply. Due to the varying costs of dispatching products worldwide, we request that all overseas customers contact us directly for a quotation for delivering your items.

All goods are delivered by a courier and Royal Mail services. These services require a signature for receipt of goods. We recommend that your delivery address is at a place where someone can sign for receipt of the goods.

Prices are correct at the time of publishing and include VAT where applicable.
It may be necessary to change prices from time to time, including any changes to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.

Products may be bought from us through our online secure e-commerce shop. Please go to the ‘Shop’ section of the website, and follow the on screen instructions to purchase items. Payment is due at the point of order and the order becomes binding when accepted by us.

An acknowledgement of order will be sent to you by email. Orders can also be placed by telephone
(call +44(0)1695 624182).

Please contact the studio directly if you wish to discuss commissioning works.

All of our products are made individually to order and therefore lead times vary. Lead times for each product are shown within the individual product description. We normally dispatch goods within these lead times, however please note that as all products are hand-made and demand varies depending on the time of year this may be extended. Please order well in advance if you require delivery for a specific date.

All items in a single order will be dispatched together and therefore the item with the longest lead time will dictate the delivery date of all items.

Free delivery to the UK mainland on orders of £30 or over. There is a £5 delivery charge for orders bellow £30.

For Northern Ireland, Scilly isles, Channel Isles and Scottish Highlands and Islands supplementary charges may apply. Due to the varying costs of dispatching products worldwide, we request that all overseas customers contact us directly for a quotation for delivering your items.

All goods are delivered by a courier and Royal Mail services. These services require a signature for receipt of goods. We recommend that your delivery address is at a place where someone can sign for receipt of the goods.

We recommend that all of our lighting products are installed by a qualified electrician.
Wall panels must be installed into sound walls and using the correct fixings applicable for the surface / wall construction type. Please contact a professional joiner or builder for advise and installation. Morpheus Glass will not be held responsible for any problems encountered in installing your goods.

All products are made to the customers specification and therefore ‘personalised’ as recognised by The Consumer Protection (Distance Selling) Regulations 2000. As such it is not possible to return products unless faulty.

You have the right to amend or cancel your order within 48 hours after the acknowledgement of order has been sent.

We reserve the right to charge 100% of the cost of the product should cancellation occur after 48 hours.

If a product arrives damaged or a mistake has been made with an order, we will repair or replace (at our discretion) the product at no additional expense to the customer.

We accept no liability for any failure to deliver goods you have ordered or for any delay in doing so or for any damage or defect to goods delivered that are caused by any event or circumstances beyond our reasonable control.

It is the customer’s responsibility to check products carefully and report any problems within 48 hours from receipt of goods. No liability will be taken for visible defects identified after having received a signed acceptance of delivery.

Should you have a complaint with a product we provide, please contact us using our contact form by clicking here , or telephone +44(0)1695 624182.

If a product arrives damaged or a mistake has been made with an order, we will repair or replace (at our discrestion) the product at no additional expense to the customer. We accept no liability for any failure to deliver goods you have ordered or for any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control.

It is the customer’s responsibility to check products carefully and report any problems within 48 hours from receipt of goods. No liability will be taken for visible defects identified after having received a signed acceptance of delivery. No liability is accepted for conditions of use or storage within the customers home after delivery which may effect the product in any way.

Morpheus Glass total liability for any claim arising in relation to any of its products shall not exceed the price of its products supplied to the customer. Morpheus Glass shall not be liable for any consequential loss arising from a breech of contract or in any other way. This statement does not affect your statutory rights.

Whilst every effort is made to ensure the accuracy of the information on this website, Morpheus Glass does not warrant that it will be error free, and the customer acknowledges that the information, products and services published on this website may include errors and typographical errors.

Any contract created as a result of using this website shall be governed by and construed in accordance with the law of England and Wales.

Orders can be placed online, by e-mail or telephone.
Morpheus Glass Love it Gallery, Winstanley Road Billinge, Wigan, Lancashire, WN5 7XG.

w: www.morpheusglass.co.uk
t: 01695 624182
e: info@morpheusglass.co.uk
VAT No. 883 7433 87

The images of the glass are for guidance only, slight variation in colour and design is possible due to the making process involved, however, you can be assured that every effort will be made to achieve the perfect finish for your piece of glass.

All prices are shown exclusive of VAT. Prices are subject to change without notice and orders are invoiced at prices current at time of dispatch.

For new customers goods will be dispatched on a pro forma invoice basis. Minimum first order value of £150 before VAT.

Accounts are availabe on application. Our terms are 30 days. Failure to settle within 30 days may result in referral to our debt collection agency and subsequent orders reverting to “payment in advance”.

We accept payment by cheque, please make payable to Morpheus Glass.

Bank Transfer sort code: 16-00-09 account number: 10366807 Or card payment over the telephone.

Free UK delivery on orders over £500 before VAT (excluding panels, mirrors and lamps).
Delivery cost for mainland UK on orders under £500. Panels, mirrors and lamps will incur a seperate delivery charge which will be quoted on placing the order.

Items delivered broken must be returned to us within 7 days accompanied by full details of the order date and invoice number. Claims can only be made within 7 days of delivery. Items will be replaced or credited, provided the damage occurs prior to delivery.

The issuing of replacements and credit notes is at the discretion of Morpheus Glass.

These goods remain the property of Morpheus Glass until such time as they are paid for.
The risk in the goods shall pass to the Buyer on delivery but the ownership of the goods shall remain with Morpheus Glass until full payment has been received from the buyer.

All designs shown are original designs by Morpheus Glass Artist Stephanie O’Brien and are protected by copyright. In the event of any unauthorised copying Morpheus Glass are entitled to take legal proceedings against the customer, wholesaler or manufacturer.

Customers requiring exclusivity of stocking Morpheus Glass products in their area must request this prior to ordering. Exclusivity may be given but will be monitored throughout for regular ordering patterns.

Morpheus Glass has the right to end exclusivity if the requirements aren’t being met.
We will endeavour to ensure a good distance from other stockists.

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